I was really impressed with the NDCS helpline, which if you have an audiology issue will put you in touch with an audiology adviser. They unlike the nhs; have only their advise to consider, not the budgetary implications of that advise. They will discuss any level of hearing loss temporary or permanent. They obviously will consider options that your local department may not have mentioned to you or an just answer a question that you forgot to ask when at the appointment etc. In short they offer a second opinion and have the time that in busy consultations often doesn’t feel there.